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Gift Vouchers

Gift vouchers for The Beauty Spa are the perfect gift suitable for everyone. They can be purchased for day spa experiences, packages, individual treatments, hairdressing and products, or for a monetary value of your choice. For your convenience gift vouchers can be purchased over the phone and posted out to the desired address. Gift vouchers are valid for six months and will not be extended. They are non-refundable and cannot be exchanged for cash.

 

Special Discounts

25 % discount is given to all Forces, Services and NHS Staff. Proof of identification is needed to receive the discount, it will not be given unless ID card is presented. Discount only applies to the card holder.

10% discount is given to all Leisure Club members of the Bentley Hotel and proof of membership is needed upon payment to receive the discount.

Gentlemen’s Club Cards

Here at the Beauty Spa we offer a loyalty scheme for all gents hair cuts called the ‘Gentlemen’s Club Card’. This is a loyalty card where you collect 6 stamps (come for 6 hair cuts) receive the 7th for FREE. Cuts must be taken once every 4 weeks of each other to receive the stamp.

Payment

All day spa experiences and packages must be paid in full at the time of booking. For individual treatments, hairdressing and treatments where by a voucher is being used as payment, a valid credit card number will be required at the time of making the reservation to secure your booking.

Cancellations

Individual Treatments

Please provide us with a minimum of 24 hours notice if you need to cancel, rearrange or alter the number of treatments in your booking. Appointments that are cancelled or rearranged giving less than 24 hours notice will be charged 50% of the total amount. In the event of non- arrival a 100% charge will be made.

Thermal Suite/Twilight Experience

We require 72 hours notice if you wish to cancel or rearrange this type of booking. If less than 72 hours notice is given then a 50% charge will be incurred and non-arrival will be charged 100%.

Spa Experiences

Please provide us with a minimum of 14 days notice if you need to cancel or rearrange a Spa Experience. Bookings cancelled or rearranged giving 7 to 14 days notice will incur a 50% charge and less than 7 days will be charged 100%.

Any refunds due will be given in the form of a Beauty Spa voucher.

Cash refunds are not available.

Contra-indications

It is important you inform us of any health problems before any treatment as some may restrict what treatments you may have. These include; Pregnancy, epilepsy, blood pressure, diabetes, allergies, heart conditions, thyroid or cancer.

First Time Tips

  • We advise you arrive ten minutes before your appointment. Late arrivals could mean your treatment time may be reduced. Treatment times are approximate.
  • Mobile phones must be switched off whilst in the spa or treatment rooms.
  • Children are not permitted in the spa area or treatment rooms as a courtesy to our guests.
  • To avoid disappointment additional treatments should be booked at the time of making your reservation. Inclusive treatments are non-refundable.
  • Swim wear must be worn at all times whilst in the Spa.
  • The minimum age to use the Spa facilities is 16.

Prices

All prices are correct at the time of going to print. The Beauty Spa reserves the right to amend prices without prior notice.

Loyalty Cards

As a thank you for your loyalty to The Beauty Spa we operate a Loyalty Card Scheme. For each visit whereby your bill totals £25.00 or greater (on beauty or hairdressing services) you will earn a stamp.

When you have collected ten Beauty Spa stamps you will be entitled to a FREE treatment from the back page of our brochure (stamps are valid for Twelve months)

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